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customer service
Articles from AMA Tampa Bay tagged customer service.
Latest articles
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Tampa Bay Lightning: The Master of Experience Marketing
Things are used, replaced, and then forgotten. Experiences remain in the mind for a lifetime. We, AMA members, market brands, products, and services and we are experts at it…but many…
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Online Reputation Management – Why Bother?
Do you know what is being said about you online? Does it matter? The answer is a resounding YES! Your online reputation definitely matters and there are certain things you…
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CUSTOMER SERVICE: Keys to Success
by Jennie Jordan “Customer no service.” Have you ever said to yourself, “How do they stay in business?” Have you ever been caught in an auto-answer hell desperately pressing “0”…
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The Basics of Avoiding a Brand Disaster
By Sherri Ulleg Protecting and promoting the brand is an essential part of what we do as marketers every day. What does your response to a crisis say about your…
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