Online Reputation Management – Why Bother?

Do you know what is being said about you online? Does it matter? The answer is a resounding YES! Your online reputation definitely matters and there are certain things you…

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CUSTOMER SERVICE: Keys to Success

by Jennie Jordan “Customer no service.” Have you ever said to yourself, “How do they stay in business?” Have you ever been caught in an auto-answer hell desperately pressing “0”…

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The Basics of Avoiding a Brand Disaster

By Sherri Ulleg Protecting and promoting the brand is an essential part of what we do as marketers every day.  What does your response to a crisis say about your…

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