“Customer no service”. Have you ever said to yourself, “How do they stay in business?” Have you ever been caught in an auto-answer hell desperately pressing “0” to reach a…

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There seems to be tons of different blogs and articles written about marketing and advertising news — everything from current events to new technologies to case studies on how brands…

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It was in June 1994 when I met His Royal Highness, the Emperor of Japan. His Majesty had come to visit the Japanese Garden at the Missouri Botanical Garden in…

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